Frequently Asked Questions

Tickets & Payment

What does an All-Access Pass include?

An All-Access Pass includes admission to the Friday evening competition, Saturday classes and panels, the Saturday evening Professional Showcase and all afterparties. (Tickets to Sunday’s Live CARA Ceremony must be purchased separately.)

Can I just purchase a ticket to one of the evening concerts?

Yes, we do sell individual tickets for both the Scholastic Competition and the Pro Concert. Note, however, that we do not offer a separate day pass for just the Saturday workshops.

Check back on the Tickets section of the BOSS website to purchase individual concert tickets as they become available.

Can I apply the CASA Membership discount to my whole group?

No, only individual tickets or passes are available to purchase using the CASA Membership discount.

If you have some members of your group who are paid CASA members and would like to receive the discount, they can purchase their passes individually. Make sure they indicate they are part of your group during registration. Then, complete registration for the rest of your group and simply omit the group members who have registered separately; we will have all of your group’s materials together for pick up at registration.

How do I redeem a discount or free passes I received through competition prizes or a sponsorship?

If your group placed 1st, 2nd or 3rd in last year’s Scholastic Competition, we will be in contact with you about how to register using your discount for the upcoming festival.

If you should receive passes to BOSS as part of a sponsorship package, please confirm with Shane Ardell that you will be attending and we will hold these passes for you at registration/will call.

You are collecting my name and email address—is your payment system secure?

All data collection and payments are completed via Eventbrite. For information about their payment options and security policy, visit the Eventbrite Website.

What is your refund policy?

Policies set forth by our clients, including venues, teams and theaters, prohibit us from issuing refunds after a ticket has been purchased. Please review your selection before purchasing tickets and passes, as they cannot be cancelled, exchanged or refunded unless the event has been cancelled or postponed.

Due to the cancellation of BOSS2020, we will be honoring refunds for all attendees. You may choose to refund in full, or opt to “Gift Up” your Eventbrite purchase for use toward a future CASA festival. We see this as a great option for groups who have secured use-it-or-lose-it funding this school year.

To process your refund, please email Angela Huang with your order number and refund preference.

Scholastic Competition

How do I compete in the Friday night competition?

Our Scholastic Competition is open to all collegiate and high school groups! Check the competition submission form for detailed instructions on how to submit your video, as well as the submission deadline.

Groups must have all of their passes purchased in order to be considered to compete; if there are any questions or concerns about submitting in time, contact Alexander Koutzoukis.

What is this year's competition theme?

We do not reveal the Scholastic Competition theme or format publically before competitors have been selected. Groups who have submitted to compete will receive theme requirements directly upon confirmation that all passes have been purchased.

My group was chosen to compete. What is the schedule for competition day?

Congrats! Groups selected to compete will receive a detailed schedule including registration and sound checks from the production team after they are selected to compete. Please plan to be available by 3pm on competition day. If you have any specific questions, contact Emily Flanders.


What is a masterclass and how do I sign up?

A masterclass is a session in which your group works privately with one or more BOSS clinicians: a chance to receive real-time, constructive criticism from a cappella’s best and brightest! Masterclasses are available Saturday during the lunch break. If you’d like to sign your group up for a masterclass, you can do so as a part of registration; contact Alex Green if you have additional questions.

How do you accept instructors or classes?

Anyone is welcome to submit class ideas, covering a range of topics, and can do so via the instructor application form. All applications will be reviewed by the team on the basis of the applicant’s musical or instructional experience as well as the presented topic or rubric.

Considered or accepted instructors will often get direct feedback from our Education Coordinator, Alex Green, in order to tailor your class to our attendees. Note that applications are currently being accepted on a rolling basis, so we encourage you to share your ideas with us as soon as possible.

Other Questions

Lunch is listed on the Saturday schedule. Is it included in my pass?

Lunch is not included in your festival pass, although the Saturday schedule includes enough time for lunch at a variety of local restaurants.

Are there performance opportunities other than competing?

Yes! Groups who did not compete or did not place in the Scholastic Competition can be scheduled for an Acabomb—a short, casual performance for other attendees during the Saturday lunch block between workshops. If your group would like to sign up for an acabomb, make sure to indicate so when purchasing passes. (Acabomb slots are assigned first-come, first-served!)

How do I volunteer at BOSS?

We are always looking for another set of hands to help out! If you’re interested in volunteering during the weekend of BOSS, fill out the CASA festival volunteer form. Specific questions or concerns can be sent to Anthony Pulido.

Looking for a more dedicated role on the BOSS production team? Contact Alexander Koutzoukis about current team needs and open positions.

Do you accept sponsorships?

Absolutely! Contact Meron Mogos for more information on sponsorship opportunities.

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